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At Global Computer BD, we are committed to providing quality computer products and a transparent shopping experience. This Return & Refund Policy explains the conditions for returning, replacing, repairing, or requesting a refund for eligible products purchased through our website.
Customers may request a return within 14 calendar days of receiving their order.
Return requests submitted after this period may not be eligible under this policy, except where applicable consumer protection laws or manufacturer warranty obligations require otherwise.
We accept returns for eligible products under the following circumstances:
Change-of-mind returns are not accepted.
Returns are subject to product inspection and verification.
When requesting a return, customers should provide:
These requirements do not override applicable statutory consumer rights.
Please contact our support team before shipping a product back.
Customers are responsible for return shipping costs.
Shipping charges may vary depending on the courier service, delivery location, package weight, and product dimensions.
Any mandatory consumer rights under applicable law remain unaffected.
Once we receive the returned product, our team will inspect and verify the reported issue.
Depending on the inspection results, product eligibility, manufacturer warranty conditions, and applicable law, an approved claim may be resolved through:
Customers will be informed of the applicable resolution.
Approved refunds will be processed within 14 calendar days after refund approval.
Depending on the payment provider or bank, additional time may be required for funds to become available in the customer's account.
For orders paid using Cash on Delivery, approved refunds may be issued through:
The refund method will be coordinated with the customer.
Eligible products may be repaired or replaced after inspection and approval.
Replacement availability, manufacturer warranty requirements, and applicable customer rights will be considered.
If a suitable replacement is unavailable, an alternative resolution may be offered in accordance with applicable law.
Customers may request cancellation before the order has been shipped.
Once an order has been shipped, cancellation may no longer be possible. Any subsequent return request will be handled under this Return & Refund Policy and applicable consumer rights.
Products carrying manufacturer or seller warranties may qualify for support under their applicable warranty terms.
Warranty coverage and processing are separate from the standard 14-day return request window. Statutory rights remain unaffected.
Global Computer BD
Website: https://www.globalcomputer.com.bd/
Showroom Address:
Shop No. 65, 66, 67, Somobay Super Market 3, SSK Road, Feni-3900, Bangladesh.
Customers can contact us through the official contact channels listed on our website to request return, replacement, refund, or warranty assistance.
Important Notice: This policy does not limit rights or remedies available under applicable consumer protection laws.